Making or changing an appointment
You can book or cancel appointments by phone or in person
0114 258 6133
Please don’t use our email for this purpose as the message may not be picked up in time. Thank you.
Stillpoint will reply to all messages. If you send a text message to Stillpoint’s Mobile and do not receive a reply, please resend or contact the practice on: 01142586133
When you arrive at Stillpoint you will go up a set of slow rising stairs in a dog-leg shape with 2 handrails, Reception is on your right. There are 4 treatment rooms: 1 on the first floor and 3 on the second floor. Please contact the practice if stairs aren’t an option for you and we can discuss alternative arrangements.
If you need assistance getting up the stairs, help with your bags, someone to walk behind you or aid you, please use the intercom system available and reception will be more than happy to help. If you are in a wheelchair or unable to climb stairs, please call us to discuss alternative arrangements.
With some of our practitioners, when you make your first appointment, you will be asked at the same time to make a number of follow-up appointments. This is to ensure that any follow-up sessions you may need will be available.
When you see the practitioner you can then discuss what follow-up may be needed and cancel any appointments that are not needed.
Assuming there is time, we will send you written confirmation of your appointments, directions to the Practice, the cancellation policy and any other relevant information.
If you need to cancel or change an appointment please let us know as soon as possible.
If an appointment is cancelled with less than 2 working days (48hrs) notice, the full fee will normally be charged.
This is because we need the time to contact other people who may be waiting for an appointment. (If you would like to see a more detailed explanation of the policy, please ask the receptionist or your practitioner.)
NB Messages left over the weekend (including Friday evening), will not be picked up till Monday morning.
Paying for your appointments
Payment is due at the time of each appointment and is accepted by cash or cheque.
Cheques are made payable to the practitioner themselves as all our therapists are self-employed and the receptionists simply receive the fees on their behalf.
Private Health Insurance
Many insurance companies, including Westfield and HSA, now cover several of the therapies used in our Practice, enabling contributors to reclaim all or part of the fees paid. We will provide receipts suitable for this purpose. Some practitioners are also registered with BUPA.