Making or changing an appointment

You can book or cancel appointments by contacting the practitioner direct

Please don’t use our email for this purpose as the message may not be picked up in time. Thank you.

Access

When you arrive at Stillpoint you will go up a set of slow rising stairs in a dog-leg shape with 2 handrails, Reception is on your right. There are 4 treatment rooms: 1 on the first floor and 3 on the second floor. Please contact the practice if stairs aren’t an option for you and we can discuss alternative arrangements.

Booking Appointments

With some of our practitioners, when you make your first appointment, you will be asked at the same time to make a number of follow-up appointments. This is to ensure that any follow-up sessions you may need will be available.
When you see the practitioner you can then discuss what follow-up may be needed and cancel any appointments that are not needed.

Cancelling Appointments

If you need to cancel or change an appointment please let the practitioner know as soon as possible.
If an appointment is cancelled with less than 2 working days (48hrs) notice, the full fee will normally be charged.

This is because we need the time to contact other people who may be waiting for an appointment. (If you would like to see a more detailed explanation of the policy, please ask the receptionist or your practitioner.)
NB Messages left over the weekend (including Friday evening), will not be picked up till Monday morning.

Paying for your appointments

Payment is due at the time of each appointment and is accepted by cash, bank transfer or some practitioners do have their own card machine.
All of our therapists are self-employed and the receptionists simply receive the fees on their behalf.

Private Health Insurance

Many insurance companies, including Westfield and HSA, now cover several of the therapies used in our Practice, enabling contributors to reclaim all or part of the fees paid. We will provide receipts suitable for this purpose. Some practitioners are also registered with BUPA.