We thank you for your patience during this unusual time. Your safety is our priority.
We have detailed above the key highlights of these changes. Please now see a more detailed outline of what to expect when you come for your appointment.
Wash your hands
We ask that you sanitise your hands when entering the building and when you leave. We have provided hand sanitiser in the main entrance, positioned on the right hand side as you walk in. We also have hand sanitisers in each treatment room and reception.
Maintain Physical Distancing in Communal Areas
Whilst entering the practice, in reception area and on the stairs please maintain at least 2 metres (6 feet) distance. Please avoid crossing anyone on the stairs. We will update this following the government guidelines.
The Practice cleaning
We clean the practice thoroughly and regularly with disinfectant. We now have wipable and washable couch covers and pillow cases. We will be disinfecting surfaces between each client entering and leaving the building, the toilets, reception and treatment rooms.
Stay at home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and let your therapist know.
Soft Furnishings and Drinks
We have now removed all soft furnishings that cannot be wiped down or disinfected.
Drinks will sadly no longer be available, this is to manage transmission risk. After some treatments it is important to drink water, we ask that you temporarily provide your own.
To reduce the risk of transmission, please pay your therapist online for your treatment. We ask you to do this prior to your appointment to limit your time in reception. If you are unable to pay online, please let us know and we can make other arrangements.
Due to new government guidelines it is now compulsory to wear face masks when attending your appointment. These can be purchased from Stillpoint if you don’t have your own at a cost of £2.
To reduce the amount of people in reception and the risk of transmission, we ask that you come to your appointment on your own and on time. You will receive a telephone triage from your therapist prior to your appointment. To reduce contact on the stairs and avoid touching surfaces and door handles, you may be asked to go to the treatment room instead of the therapist greeting you in reception.
NHS Track and Trace
You will now be required to download the NHS app on your mobile phone and scan our QR code, displayed in Reception. You can then fill in your details. If you do not have a mobile phone please make sure we have your up to date contat details on our system in case the NHS contact us.
We will keep you updated with any changes to government guidelines around these safety measures.
We really hope you are looking forward to continuing your Health and Wellbeing journey with us as much as we are looking forward to seeing you all.